Navigating complex relationships and understanding unwritten processes are among the many challenges of transitioning a family-owned business to the next generation.
Joe Bower, researcher at Harvard Business School, studied how companies perform after hiring a new CEO, noting whether the successor had been recruited from inside or outside the company.
Bower makes a strong case for making “Insider Outsiders” your next CEO. These internal candidates with some outsider views have a more objective and independent view about how your company needs to change and adapt. Executives with the right mix of Insider and Outsider attributes, Bower claims, are likely to do a better job and create more economic value as CEO. In principle, this could work, however, CEO selection is more complex for family companies.
In family companies, you also have the choice of family and non-family successors, giving you four broad choices for CEO successors:
- Family Insider
- Family Outsider
- Non-Family Outsider
- Non-Family Insider
Each CEO type brings benefits and has some potential drawbacks.
Family Insiders like Axel Dumas of Hermès are the traditional and preferred choice of successor in most family companies. They have the backing of the owners and bring to the job a deep understanding of the company. They understand how things get done in the company. But Family Insiders are not always the right choice. Family Insiders often have difficulty changing the business model. Significant change often requires letting some loyal people go and leaving some of the company’s long-standing practices. In a fast-changing industry, such changes are more common.
Family Outsiders who make good CEO candidates can be entrepreneurs like Alejandro Birman, whose start-up was so successful that it added more than $200 million to the sales of his family’s shoe company, Arezzo. Or like Tony Simmons who built a manufacturing company for Manitowoc Cranes as an Outsider CEO before buying that company and selling it, then being recruited by his family’s fifth generation hot sauce maker, McIlhenny Company. These family members have the right values and they respect the strengths of the company but are aggressive change agents.
Non-Family Outsider Alan Mulally had the deep skills and experience needed to change and then grow Ford Motor Company in the worst period ever for the auto industry (with the guidance and protection of Bill Ford, the family Chairman). He also respected the strengths and culture of the company; not all Non-Family Outsiders do. In fact, some have disdain for the values and fundamental orientations of family companies—and these leaders usually fail, rather spectacularly. Hermès got the best of both worlds in 2006 when Patrick Thomas, steeped in the Hermès and William Grant family businesses himself, succeeded Family Insider Jean-Louis Dumas after Dumas’ storied 28-year term.
Planning his own succession, Family Insider Whitney MacMillan and the Cargill board chose Non-Family Insider Warren Staley, and the company has developed effective Non-Family Insiders ever since (CEOs Greg Page and David MacLennan). These executives really understand the company’s internal systems and respect its culture. But Non-Family Insiders can have the same difficulty changing the company as Family Insiders. Page and MacLennan didn’t need to enact big changes at Cargill and so they weren’t tested in this way.
Whichever type of CEO you ultimately choose, it is a good idea to develop successor candidates who appreciate your culture, respect your strengths, and who are good at preserving key relationships. But they should also be able to move the organization away from activities and practices that are holding it back, toward those that can grow the assets of the company and revitalize it.
( *All Statistical information presented in this blog has been obtained from the Harvard Business School Journal )
At the Family Business Office we can offer you assistance in dealing with family business issues through incentives supporting advisory and mediation services. Contact us today on [email protected] or visit our website at https://www.familybusiness.org.mt/ for further information.